Joel Spolsky announces that versions 2.0 of Fog Creek Software's remote desktop application has been released. My previous employer has used it on several occasions with positive results. New features include support for Mac OS X and potentially faster connection. The pricing for a 24-hour pass has been cut in half, from $10 to $5.
Here is a description from their web site:
The Fog Creek CopilotSM
service allows people to help their friends, relatives, and customers
fix their computer problems by connecting to their computers via the
Internet.
Unlike other remote assistance services, Fog Creek
Copilot is secure, easy to use, works through virtually all home or
office firewalls, and requires no installation or configuration.